Since 2020, the continuous and repeated epidemics around the world have brought severe challenges to water supply and drainage projects. Xinxing Casting Pipe Co., Ltd. has overcome the impact of the epidemic and successfully won the order for the Tangerang water plant project of MOYA, the largest water company in Indonesia, and will complete the project in 2022. Delivery was successfully completed in the first quarter.
In order to ensure the normal implementation of the Tangerang project, Xinxing Casting Pipe Co., Ltd. extensively collected relevant technical materials, case videos, and physical photos, produced special PPT, and maintained close communication with customers through various online conferences such as ZOOM, VOOV, Tencent Video, and WeChat. Due to the epidemic, Indonesian customers cannot come to the Chinese factory for production supervision. Customers are concerned about the production progress, product quality, and delivery rhythm of the project. Xinxing Casting Pipe Company arranges special personnel to collect information in the production workshop, factory warehouse, shipping port, etc., through weekly reports, monthly summaries and live broadcasts to customers. Show the progress of the order.
After the product was shipped to the Indonesian project site, new problems were encountered. The Indonesian engineering company responsible for the construction had absolutely no experience in installing ductile iron pipes. At that time, the epidemic situation in Indonesia was severe, and Xinxing Casting Pipe could not arrange after-sales to guide the installation on site. In the face of various difficulties caused by the epidemic, the company took a different approach and urgently recruited engineers who knew Chinese, English and Indonesian local languages to stay at the construction site. Through video communication and running-in, the task of guiding the installation of pipes was successfully completed within the time required by the owner.
Xinxing Casting Pipe Co., Ltd. adheres to the mission of “governing the whole world, diverting water for people’s health”, and escorts the smooth implementation of the project with the belief of opening roads and building bridges in every mountain. The successful completion of the Tangerang water plant project in Indonesia has been highly recognized by customers. (Xu Qiang, Huo Haipeng)