Action plan to further improve product, engineering and service quality (2022-2025)
National and Municipal Quality Supervision[2022]No. 95
In order to implement the decisions and arrangements of the CPC Central Committee and the State Council on accelerating the construction of a strong country with quality, carry out in-depth quality improvement actions, and further improve the quality of products, projects and services, this plan is formulated with the approval of the State Council.
1. General requirements
Guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, fully implement the spirit of the 20th National Congress of the Communist Party of China, based on the new development stage, fully, accurately and fully implement the new development concept, build a new development pattern, promote high-quality development, and establish quality first Focus on improving the quality of the supply system, face market demand and public concerns, focus on prominent problems, obvious shortcomings and key development points, insist on focusing on one industry and one type of product, and strive to open up a batch of industrial chains and supply chain quality. Blocking points, overcome a number of key core technical quality difficulties, resolve a number of quality pain points in the field of people’s livelihood and consumption, better support the optimization and upgrading of the modern industrial system, make greater efforts to ensure the effective supply of high-quality products, projects and services, and continuously enhance the people’s sense of gain, Happiness and security.
By 2025, the quality supply and demand will be better matched, the pass rate of agricultural products and food will be further improved, the high-quality supply capacity of consumer goods will be significantly enhanced, the quality of industrial products will steadily move towards the mid-to-high end, and the quality of buildings and use functions will continue to improve. And the high-end extension of the value chain, the accessibility, convenience and public service quality satisfaction of life services have been improved in an all-round way.
2. Promote the upgrading of the quality of people’s livelihood consumption
(1) Expand the supply of safe and high-quality agricultural products and food. Strengthen the quality and safety risk assessment of agricultural inputs, and promote the application of slow-release fertilizers, organic fertilizers and high-efficiency and low-risk pesticides. Improve the standard system of the entire agricultural industry chain, and strengthen the quality assurance of bulk grain and oil products such as rice, flour, and oil, as well as vegetables, fruits, and woody oil. Efforts will be made to improve the quality and safety level of dairy products and enhance the competitiveness of domestic infant formula milk powder. Strengthen the supervision of cold chain food, strictly investigate and control epidemic-related food, and prevent refrigerated and frozen food that has been decooled and deteriorated from entering the market. Accelerate the construction of a food safety traceability system, and strictly control safety risks such as pesticide and veterinary drug residues, heavy metals, and food contaminants. Improve the food quality standard system. Promote the development of green, organic, geographically indicated and qualified agricultural products (“three products and one standard” for agricultural products) and the construction of high-quality agricultural product bases, carry out geographical indications to help rural revitalization actions, promote the standardization and branding of local characteristic products, and continue to implement geographical indication agricultural products protection projects . (Ministry of Agriculture and Rural Affairs, State Administration of Grain and Reserve, State Forestry and Grassland Administration, National Health Commission, General Administration of Market Supervision, General Administration of Customs, Ministry of Industry and Information Technology, General Supply and Marketing Cooperative, State Intellectual Property Office and other departments and local levels The people’s government is responsible for the implementation. The following all need to be implemented by the local people’s governments at all levels, and will not be listed)
(2) Enhance the applicability of products for children and the elderly with disabilities.Focusing on the development needs of consumer products for special groups, we will increase efforts in basic research on ergonomics, technology research and development, and standard formulation. We will further promote the safety protection of children’s and student supplies, and improve the quality and safety of school uniforms, toys, stationery, and home protection, sports protection, and walking assistance for children and children. Establish an industry standard system for elderly products, and promote the development of aging-friendly products and intelligent applications and aging-friendly transformation of terminal products. Improve the intelligence of rehabilitation aids such as wheelchairs and walking robots, and enrich the supply of visual aids, hearing aids and reading aids. (The Ministry of Industry and Information Technology, the State Administration for Market Regulation, the National Health Commission, the Ministry of Civil Affairs, and the State Food and Drug Administration shall be responsible according to the division of responsibilities)
(3) Promote the upgrading and iteration of daily consumer goods and the innovation and development of cultural and sports products. Strengthen the research and development of new technologies and new products such as digital fitting and smart clothing, and vigorously promote product quality classification in the fields of clothing, footwear, and down products. Improve the disinfection, sterilization, cleaning and purification performance of cleaning household appliances, improve the integration, intelligence and energy efficiency of kitchen appliances, and develop portable small household appliances. Strictly limit the requirements for toxic and harmful substances in home decoration products, and improve the quality of parts and materials such as kitchen and bathroom hardware and wood-based panels. Improve the quality of anti-epidemic supplies and emergency supplies such as masks and disinfectants. Promote the reduction, standardization and recycling of packaging in commodity packaging and distribution links. Increase the high-quality supply of fitness equipment and sporting goods, and improve the quality of music, dance, and art supplies. Improve the level of creation and design of arts and crafts products such as jewelry and art ceramics, as well as traditional cultural products such as silk embroidery and the Four Treasures of the Study. (The Ministry of Industry and Information Technology, the State Administration for Market Regulation, the State Forestry and Grassland Administration, the National Health Commission, the State Food and Drug Administration, the General Administration of Sports, and the Ministry of Culture and Tourism shall be responsible according to the division of responsibilities)
(4) Promote the quality improvement of construction projects.Further improve building performance standards, and reasonably determine building performance indicators such as energy saving, barrier-free, and aging resistance. Explore the establishment of a construction project quality evaluation system, and encourage the government to purchase services to evaluate the quality of regional projects. Accelerate the standardization of project quality management, and promote the implementation of the project quality and safety manual system. Strengthen the quality management of residential projects, and explore and promote the publicity of residential project quality information. Carry out special spot checks on the quality of ready-mixed concrete and special governance actions for project quality testing, and strictly investigate and deal with violations of laws and regulations such as unqualified quality and fraudulent testing data in accordance with the law. Strengthen the promotion and application of green building materials, and carry out green building materials to the countryside activities. (The Ministry of Housing and Urban-Rural Development, the Ministry of Industry and Information Technology, and the Ministry of Finance shall be responsible according to the division of responsibilities)
3. Enhance the quality competitiveness of the industrial base
(5) mentionHigh quality and performance of basic parts and general parts. Strengthen the research on basic common technologies, improve the reliability and stability of core basic components (components) such as bearings, gears, fasteners, liquid and air tights, hydraulic parts, pump valves, molds, and sensors, and prolong their service life. Accelerate the localization and application of design and manufacturing process software, promote the standardization of electronic design automation reference architecture, and develop key equipment and instruments for high-end chips. Strengthen the research and application of high-end instrumentation measurement and testing technology, and improve equipment accuracy, stability and calibration technology. (The Ministry of Science and Technology, the Ministry of Industry and Information Technology, the State Administration of Science, Technology and Industry for National Defense, and the State Administration for Market Regulation are responsible according to the division of responsibilities)
(6) Strengthening material quality assurance capabilities. Improve the quality stability, reliability and durability of general steel, aviation aluminum, basic chemical raw materials, cement, flat glass, etc. Speed up the formulation and revision of industry standards for metallurgy, chemicals, textiles, building materials, and forest products industries. Strengthen the quality and safety control and random inspection of industrial raw materials that are inflammable and dangerous under certain conditions. Implement new material standard pilot actions and measurement and testing capacity improvement projects, improve the quality and performance of rare earths, graphene, special alloys, fine ceramics, liquid metals, etc., accelerate the standard development of advanced semiconductor materials and carbon fibers and their composite materials, and strengthen the key to new material preparation Technical research and equipment research and development. (The Ministry of Industry and Information Technology, the State Administration of Science, Technology and Industry for National Defense, the State Forestry and Grassland Administration, the National Development and Reform Commission, the Chinese Academy of Sciences, the State Administration for Market Regulation, and the Ministry of Science and Technology shall be responsible according to the division of responsibilities)
(7) Improve the quality and reliability of equipment products.Improve the safety and reliability of electronic equipment, CNC machine tools and industrial robots, and speed up the upgrading and popularization of CNC systems, key functional components, complete machines, and system integration solutions. The standard upgrade iteration was accelerated, and the average time between failures of staple crop harvesting machinery and tractors were increased to more than 80 and 250 hours, respectively. Make breakthroughs in the stability design, control, and manufacturing process technology of key components of the transmission system of construction machinery, and promote the average time between failures of excavators, loaders, bulldozers and off-highway dump trucks to be increased by more than 60% compared with the current national standards. Improve the safety and reliability of electric vehicles and battery-powered non-road mobile machinery. Improve the safety technical specifications for hoisting machinery, and promote the installation of different types of height limit devices for bridge and gantry cranes. Strengthen the supervision of major engineering equipment. (The Ministry of Industry and Information Technology, the State Administration of Science, Technology and Industry for National Defense, the Ministry of Agriculture and Rural Affairs, the State Administration for Market Regulation, etc. shall be responsible according to the division of responsibilities)
4. Guide the high-quality development of new technologies, new products, and new formats
(8) Improve the quality of new-generation information technology products.Improve the intelligence level and consumer experience of digital products such as mobile communication terminals, wearable devices, and ultra-high-definition video terminals. Establish and implement a data security management certification system to improve enterprise data security and personal information protection capabilities. Improve the quality requirements for the construction of new infrastructure such as 5G networks, data centers, and the Internet of Things, and strengthen the deployment and application of IPv6 in Internet of Things products and systems. Build a cloud benchmark evaluation system and a cloud service capability evaluation system to improve cloud computing product quality and service capabilities. (The Central Cyberspace Administration of China, the Ministry of Industry and Information Technology, and the State Administration for Market Regulation shall be responsible according to the division of responsibilities)
(9) Promote the deep integration of new technologies and industries.Promote the use of artificial intelligence, big data, blockchain, cloud computing, 5G and other technologies to carry out the entire chain transformation of traditional industries, and encourage enterprises to develop new models such as personalized customization, networked collaboration, and shared production. Implement standardization pilot projects for new industries, and conduct standard research and verification around frontier fields such as new materials, biotechnology, medical devices, and digital technology. Strengthen the research on system integration, time synchronization, and simulation measurement and testing technology to improve the environmental perception, decision-making and safety performance of intelligent networked vehicles. (The National Development and Reform Commission, the Ministry of Industry and Information Technology, the Central Cyberspace Administration of China, the State Administration for Market Regulation, etc. shall be responsible according to the division of responsibilities)
(10) Promote platform enterprises to provide high-quality products and services. Support enterprises to build various forms of online consumption scenarios, explore new modes of human-computer interaction, and improve online consumption experience. Urge platform enterprises to strengthen the quality control and traceability of products sold on the platform and live streaming products, undertake responsibilities for product and service quality assurance, food safety assurance, etc. in accordance with the law, and effectively safeguard users’ personal information rights and privacy rights. We will further promote agricultural products out of villages and cities and “prospering agriculture through digital businesses”. Promote platform companies in the field of travel services to continuously improve user experience. The establishment of national e-commerce demonstration bases and demonstration enterprises will be carried out in depth. (The Ministry of Commerce, the Central Cyberspace Administration of China, the State Administration for Market Regulation, the Ministry of Industry and Information Technology, and the Ministry of Transport shall be responsible according to the division of responsibilities)
5. Promote the substantial improvement of service quality
(11) Guide the high-quality development of residents’ living services.Combined with urban renewal actions, promote the construction of complete communities and vibrant neighborhoods. Strengthen the standardization and professionalization of housekeeping services, improve the standards for maternal and child care and housekeeping training, promote the development of employee-based housekeeping enterprises, vigorously promote the introduction of housekeeping into the community, and implement the “housekeeping to promote agriculture” action. Improve the quality of property services, improve the property service standard system, and promote “all-inclusive maintenance” and “Internet of Things + maintenance” for elevators. Standardize the home service market and improve the standardization level of home improvement services. Continue to promote the construction of the express green packaging standard system. Improve the “last mile” delivery service capability of express delivery. Boost catering consumption, resolutely stop catering waste, and encourage catering enterprises to enrich and improve dishes, improve service levels, and innovate business models. Develop diversified and high-quality tourism products and services, vigorously rectify “unreasonable low-cost tourism”, and continue to improve the tourism service quality evaluation system. (The Ministry of Housing and Urban-Rural Development, the National Development and Reform Commission, the Ministry of Commerce, the National Health Commission, the State Administration for Market Regulation, the State Post Bureau, and the Ministry of Culture and Tourism shall be responsible according to the division of responsibilities)
(12) Improve the level of professional integration of production and distribution services.Increase the supply of agriculture-related financial services, and actively support eligible agricultural enterprises for listing and financing. Improve the green finance standard system. Develop green direct financing and continue to support green bond issuance. Strengthen the legal compliance and standardized application of digital technologies in the field of inclusive finance. Promote the integrated development of logistics networks, accelerate the development of green freight and cold chain logistics in urban distribution, improve the rural logistics service system, and promote standardized, containerized, and unitized logistics loading equipment and basic packaging modules. Cultivate a number of new industrial service platforms or social organizations in the manufacturing service industry, and encourage them to carry out activities such as collaborative research and development, resource sharing, and achievement promotion and application. Improve the quality and efficiency of patent and trademark examination, and improve the intellectual property public service system. (People’s Bank of China, China Banking and Insurance Regulatory Commission, China Securities Regulatory Commission, State Administration for Market Regulation, National Development and Reform Commission, Ministry of Commerce, Ministry of Transport, Ministry of Agriculture and Rural Affairs, General Supply and Marketing Cooperatives, State Post Office, Ministry of Industry and Information Technology, State Intellectual Property Office, etc. division of responsibilities)
(13) Improve the efficiency of social services.Continuously carry out service quality supervision and monitoring and report results. Strengthen the construction of the urban and rural community service system, promote the construction of a quarter-hour convenient living circle in the city, and implement the improvement project of village-level comprehensive service facilities. Promote the quality and upgrade of the rehabilitation assistive device industry. Improve the long-term care service system and related standards for the elderly and the disabled (dementia), organize demonstration projects for the combination of medical care and elderly care, carry out community-based actions to improve the ability to combine medical care and elderly care, implement training programs to improve the ability of combining medical care and elderly care, and improve the combination of medical care and elderly care services. quality and level. Establish and improve a system of policies, regulations and standards for childcare services. The national medical quality and safety improvement goals are proposed on an annual basis to promote the continuous improvement of medical service quality. Strengthen the comprehensive supervision and law enforcement of medical beauty. Strengthen the formulation, implementation and publicity of standards for the management of government service matters, integrated handling, operation of convenience hotlines, and service evaluation and evaluation. Urge companies in the fields of water, electricity, gas, heating and other public utilities to disclose service content, service procedures, tariff standards and other information. (The State Administration of Market Supervision, the Ministry of Civil Affairs, the National Health Commission, the National Medical Insurance Administration, the Ministry of Housing and Urban-Rural Development, and the National Energy Administration are responsible according to the division of responsibilities)
6. Promote continuous quality improvement through quality reform and innovation
(14) Strengthen the leading role of technological innovation in quality improvement.Establish a working mechanism that closely integrates science and technology innovation policies with quality policies, deploy and implement national quality infrastructure science and technology projects, increase the support of science and technology research and development plans for quality improvement, and focus on quality key common technologies that affect the quality of the industry development. Research. Encourage enterprises to increase investment in quality and technological innovation, and develop intelligent manufacturing, green manufacturing and service-oriented manufacturing. Promote the transformation of quality innovation achievements into standards and realize industrial application. Promote the integrated development of big data, blockchain, cloud computing, etc. with quality management, and improve the ability of precise quality control and online real-time detection. (The Ministry of Science and Technology, the Ministry of Industry and Information Technology, the State Administration for Market Regulation, etc. shall be responsible according to the division of responsibilities)
(15) Promote the linkage improvement of the quality of the industrial chain and supply chain. Strengthen the incentives and guidance for the core enterprises of the industrial chain, give play to the role of central enterprises and large and medium-sized state-owned enterprises as the main force, cultivate a group of “specialized and special new” enterprises, and focus on solving the problems of “stuck neck” and “bottleneck” in product performance and quality. Strengthen cross-department and cross-field coordination and promotion, and promote the convergence of upstream and downstream standards in the industrial chain of design, materials, technology, testing, and application. Strengthen the promotion and application of food and agricultural product traceability codes, item codes, and unified social credit codes. Support the “chain leader”, “chain master” and “pilot” companies of the industrial chain to incorporate relevant companies into a common supply chain and quality management system, and implement joint quality and technology research and quality consistency control. (The National Development and Reform Commission, the State-owned Assets Supervision and Administration Commission of the State Council, the Ministry of Industry and Information Technology, the State Administration for Market Regulation, and the Ministry of Commerce shall be responsible according to the division of responsibilities)
(16) Improve the efficiency of quality infrastructure services.Strengthen national, regional, and industrial quality infrastructure capacity building, and comprehensively use measurement, standards, conformity assessment and other element resources to implement precise services. Strengthen the construction of the national standard full text disclosure system, and serve various market entities to obtain standard information resources in a fairer and more convenient manner. We will further promote the “Measuring Service for Small and Medium-sized Enterprises”, “Small and Micro Enterprise Quality Management System Certification and Upgrade Action”, and “Quality Technology Assistance to Improve Quality and Strengthen Enterprises”. Vigorously carry out “one-stop” services for quality infrastructure, encourage and support the active participation of chambers of commerce and associations, and strengthen support for small and medium-sized enterprises and private enterprises. Strengthen the research, judgment, response and information services of technical trade measures, guide enterprises to strengthen compliance management, and optimize the quality of export goods and services. (The State Administration for Market Regulation, the Ministry of Science and Technology, the Ministry of Industry and Information Technology, the All-China Federation of Industry and Commerce, the Ministry of Commerce, and the General Administration of Customs shall be responsible according to the division of responsibilities)
(17) Strengthen quality brand building.Continue to hold China Brand Day activities well, strengthen the cultivation and protection of time-honored Chinese brands and trademarks, implement geographical indication protection projects, and support the building of regional brands. Establish and improve the quality grading system to promote brand consumption and quality consumption. Vigorously promote the project of “same line, same standard and same quality” for domestic and foreign trade products. Accelerate the cultivation of high-quality agricultural brands, and promote cultivation in the fields of consumer goods such as cosmetics, clothing, home textiles, and electronic products, in the fields of petrochemical chemicals, steel, non-ferrous metals, building materials, and other raw materials, as well as in service industries such as housekeeping, tourism, culture, leisure, inspection, testing and certification. A group of high-end brands. Cultivate national brands in industries such as childcare services, milk powder and dairy industry, animation design and production. Improve the brand value evaluation standard system and carry out brand value evaluation. (The National Development and Reform Commission, the Ministry of Commerce, the State Administration of Radio, Film and Television, the State Intellectual Property Office, the State Administration for Market Regulation, the Ministry of Agriculture and Rural Affairs, the General Supply and Marketing Cooperative, the Ministry of Industry and Information Technology, and the Ministry of Culture and Tourism shall be responsible according to the division of responsibilities)
(18) Improve the quality and literacy of workers.Strengthen the construction of quality-related disciplines and courses in ordinary institutions of higher learning and vocational colleges. Give play to the role of trade unions and league organizations at all levels, and carry out activities such as labor and skill competitions, quality management innovation, and quality improvement to improve employees’ quality awareness and skill level. Improve the training system for technical and skilled personnel, and improve the quality of personnel training in the fields of housekeeping, elderly care, and childcare. (The Ministry of Education, the All-China Federation of Trade Unions, the Central Committee of the Communist Youth League, the State Administration for Market Regulation, and the Ministry of Human Resources and Social Security shall be responsible according to the division of responsibilities)
7. Strengthening Implementation Guarantee
(19) Improve fiscal and financial policies.All regions should include the funds for quality improvement actions in their budgets, encourage enterprises to increase capital investment in quality improvement, and improve the diversified fundraising and guarantee mechanism for quality improvement funds. Eligible research and development expenses incurred in the quality improvement activities of enterprises can enjoy the pre-tax deduction policy according to regulations. Strengthen the management of government procurement demand and contract performance acceptance, and better achieve high quality and good price for government procurement. The classification of quality-competitive industries shall be formulated, and the statistical monitoring of quality shall be strengthened. Support enterprises to use insurance means to strengthen product quality assurance, fulfillment of service commitments and settlement of consumer disputes, and encourage enterprises to actively insure the “three guarantees” liability insurance and engineering quality insurance for parallel imported vehicles. (The Ministry of Finance, the People’s Bank of China, the State Administration for Market Regulation, the State Administration of Taxation, the National Bureau of Statistics, the China Banking and Insurance Regulatory Commission, and the Ministry of Housing and Urban-Rural Development shall be responsible according to the division of responsibilities)
(20) Strengthen quality and safety supervision.Improve the quality and safety risk monitoring mechanism, speed up the construction of a national unified product quality and safety risk monitoring platform, formulate and implement key product quality and safety supervision catalogs, and promote classified management of credit risks. Improve the linkage mechanism of product quality supervision and random inspection, and strengthen the overall coordination and interaction and complementarity between the state and local governments. Strengthen quality and safety supervision in key areas such as urban and rural areas, rural markets, and online markets, and severely crack down on quality violations. Improve the quality and safety risk early warning and rapid response supervision capabilities of imported and exported commodities. Improve and improve the provincial, municipal and county-level quality supervision and inspection systems, increase support and guarantee, explore the establishment of a dynamic supervision and dispatch system for product quality and safety, and strengthen supervision and guidance of grassroots supervision departments. Advocate industry associations and chambers of commerce to promote industry self-discipline, and encourage news media and consumer organizations to strengthen social supervision. (The State Administration of Market Supervision, the Ministry of Agriculture and Rural Affairs, the State Administration of Grain and Reserves, the Ministry of Public Security, the General Administration of Customs, the Ministry of Housing and Urban-Rural Development, the Ministry of Industry and Information Technology, the Ministry of Transport, and the Ministry of Civil Affairs shall be responsible according to the division of responsibilities)
(21) Strengthen the main responsibility of enterprises.Fully implement the quality responsibility of the enterprise and its person in charge, guide the enterprise to establish and improve the quality management and quality traceability system, and strengthen the quality management of all employees, the whole process and all aspects. Encourage enterprises to make public quality commitments to the products and services they provide, and strictly perform statutory obligations such as defect recall, quality assurance responsibilities, and consumer rights protection. Enterprises are encouraged to set up chief quality officers, in-depth implementation of the enterprise standard “leader” system and group standard “leader” action, and extensive special actions for benchmarking and quality improvement. (The State Administration for Market Regulation, the Ministry of Housing and Urban-Rural Development, the Ministry of Industry and Information Technology, the State-owned Assets Supervision and Administration Commission of the State Council, the All-China Federation of Industry and Commerce, the Ministry of Education, the All-China Federation of Trade Unions, and the Central Committee of the Communist Youth League shall be responsible according to the division of responsibilities)
(22) Play an exemplary and leading role.Promote the construction of a benchmark city for a strong country with quality and a demonstration zone for improving quality brands. Encourage local governments to innovate incentive measures in industrial agglomeration areas, and carry out in-depth quality improvement actions. Further do a good job in the selection and commendation activities of the China Quality Award and the quality awards of local governments, and establish a long-term publicity and promotion mechanism for advanced quality management experience. Strengthen the government quality work assessment and supervision incentives, strengthen news publicity and public opinion guidance, extensively carry out mass quality activities, and create a good atmosphere in which everyone cares, participates, and promotes quality improvement. (The State Administration for Market Regulation, the Central Propaganda Department, the State Administration of Radio, Film and Television, and the Ministry of Industry and Information Technology are responsible according to the division of responsibilities)
All regions and relevant departments should strengthen organization and leadership, include improving the quality of products, projects and services as an important part of building a quality country and promoting high-quality development into the important agenda, formulate specific plans based on actual conditions, improve supporting policies and measures, and earnestly do a good job Implement. The State Administration for Market Regulation shall, in conjunction with relevant departments, strengthen overall planning and coordination, and incorporate the implementation of tasks into government quality work assessments, quality awards, demonstrations, supervision and incentives, etc., to ensure that the implementation of various tasks is effective.