Dazhong.com·Poster News Reporter Guo Qian, Correspondent Wu Mengshu Reported by Yuncheng
Fan Yanhua, customer service management of Yuncheng branch of Heze Mobile, led all the staff in the customer service department, adhering to the team work slogan of “less reason, more work, more brain and more efficient”, and “work together to clear complaints and strive “Customer satisfaction” is the goal of our work, and we always maintain customer relationships, serve customers, and manage the team with full enthusiasm.
In the establishment of the company’s first-question-responsible WeChat communication group, Fan Yanhua served more than 50 customer complaints every day, led the team to enter the village, enter the village, visit the unit, and deliver high-quality products and services to customers, so that “customers are the root, service The concept of “centered” is closer to the users, and we use our own practical actions to do practical and good deeds for the private sector, and contribute to the transformation and development of the company.
With her strong business expertise, service skills, and service communication skills, she won the honorary title of “Customer Service Personnel Model” in the first quarter of 2021, and won the city company’s “service” for two consecutive years in 2020 and 2021. First Prize in Skills Competition”. As a member of the tens of thousands of service lines of the mobile company, she continues to play to her own advantages, and works silently with the tens of thousands of service lines colleagues to jointly forge the reputation of China Mobile’s high-quality services.